FAQ
❓ Frequently Asked Questions
Welcome to The Baking Soldier FAQ page! Below you'll find answers to some of the most common questions about our kitchen, baking, and household products.
📦 1. When will my order ship?
We typically process orders within 1–3 business days, excluding weekends and holidays.
⏱️ 2. How long does delivery take?
USA: 7 business days. Europe: 15 business days. Other regions may vary.
🚚 3. Do you offer free shipping?
Yes! We offer free shipping for all orders within the USA and Europe.
🌍 4. Do you ship internationally?
Yes, we ship worldwide. International shipping costs and times depend on your location.
💳 5. What payment methods do you accept?
We accept major credit cards, PayPal, and secure Shopify Payments.
🔄 6. Can I cancel or change my order?
If your order hasn't shipped, contact us immediately. Once shipped, changes aren't possible.
📧 7. I didn’t receive a confirmation email—what should I do?
Please check your spam folder. If not found, contact us and we’ll resend it.
🧾 8. Will I receive a tracking number?
Yes, a tracking number will be emailed to you once your order ships.
📬 9. Can you ship to P.O. boxes?
We do our best to ship to P.O. boxes, but carrier limitations may apply. Contact us for help.
🎁 10. Do you offer gift wrapping?
Currently, we do not offer gift wrapping services.
🧼 11. Are your products food-safe?
Yes, all our baking tools and kitchen products are certified food-safe.
🔥 12. Can I use your products in the oven or microwave?
Product specifications vary. Please refer to the individual product page for usage instructions.
💰 13. What’s your return policy?
Returns are accepted within 30 days of delivery for unused items in original packaging.
📦 14. How do I return an item?
Email us at thebakingsoldiershop@gmail.com with your order number and reason for return.
🔐 15. Is my payment information secure?
Absolutely. We use secure encrypted payment gateways to protect your data.
🎂 16. Do you sell baking kits?
We occasionally offer themed baking kits. Check our homepage or subscribe to our newsletter for updates.
🧁 17. Are your products suitable for beginners?
Yes! Our tools are great for both beginners and experienced bakers.
📦 18. What if my item arrives damaged?
Please email us with photos of the damage and we’ll arrange a replacement or refund.
📝 19. Can I request a custom order or bulk purchase?
Yes! For bulk or custom inquiries, please contact us directly by email.
📨 20. How can I contact customer support?
📧 Email: thebakingsoldiershop@gmail.com
🏢 Address: 11 N Pinellas Ave, Tarpon Springs, FL 34689
📞 Phone: +1 941-688-0066
🏬 Company: THE BAKING SOLDIER LLC
Still have questions? We’re here to help. Just reach out!